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Universal Supplier Service - Managed Services


Our all-inclusive Universal Supplier Service (USS) supports new market entrants and existing suppliers in the GB energy market through access to years of industry expertise and experience.

USS launched as a fully dual-fuel managed service in 2015, and we now support in excess of 2.75 million metering points across eight licensed energy suppliers with varying operating models and objectives.




During the last 18 months our USS portfolio has trebled in size, as a result of the strategic partnerships with our clients. This growth is founded on the individual strengths of each partner and by sharing what we learn.


Our businesses pool knowledge and resources to provide our customers with a diverse product line including:

Master Registration Agreement and Balancing
& Settlement Code qualification processes for domestic and commercial markets

Agent Services (NHHDC/NHHDA, Gas Portfolio Management, Settlement Management Service and Meter Operations for electricity (MOP) and Meter Asset Manager for gas (MAM) Data Management

Access to extensive national field service capability

Access to expert consultancy services for mandated industry projects

Nimble and agile approach led by industry leading experts to alleviate internal pressures to create a more customer centric focussed internal environment

Able to embrace change in line with regulatory standards and market conditions


Scalable and adaptable systems and infrastructure that are capable of supporting our clients’ aspirations



MDS & Utiliteam Accreditation all processes meet:
ISO 9001 for quality management systems  |   ISO 22301 for Business Continuity Management   |   ISO 27001 for Information Security Management   |   General Data Protection Regulation (GDPR) requirements

Our firm controls give assurance of continuity of service, security of data and monitoring and handling exceptions to the highest standards.